How an insurance company achieved 75% faster processing speed and 98% accuracy rate through AI-powered claims automation
SecureLife Insurance, a regional insurance provider serving 100,000+ policyholders, faced challenges with claims processing delays and customer service bottlenecks. With increasing claim volumes and complex policy requirements, they needed an intelligent solution to automate claims assessment and improve customer experience.
By implementing SMS-iT's Agentic AI platform, SecureLife transformed their claims processing operations, achieving remarkable improvements in speed and accuracy. The AI system now handles initial claims assessment, document verification, and customer communication, allowing adjusters to focus on complex cases and customer relationships.
"Our AI claims processor handles routine claims instantly while our adjusters focus on complex cases. We've transformed from days to hours in claims processing time."
Measurable improvements across all insurance metrics within 4 months
Claims processing speed improved through automated assessment and document verification.
Claims accuracy improved through AI-powered fraud detection and policy verification.
Customer satisfaction increased through faster claims resolution and better communication.
Fraud detection improved through AI pattern recognition and risk assessment algorithms.
Operational costs reduced through automation and improved adjuster productivity.
Document processing automated with AI-powered extraction and verification capabilities.
See how SMS-iT's Agentic AI can help your insurance company achieve similar results. Schedule a personalized demo to explore the possibilities.