💬 Communication Hub

Unified Communication Hub for Every Channel

Connect with customers across SMS, email, voice, video, and social channels through one intelligent platform. AI-powered automation ensures every message is personalized, timely, and effective.

92%
Response Rate
60%
Support Cost Reduction
5+
Communication Channels

Communication Control Center

All Channels Active
📱
15,247
Messages Today
2.3s
Avg Response Time
🎯
94.8%
Customer Satisfaction

Complete Communication Channel Suite

Connect with customers through their preferred channels with unified management and AI automation

SMS & Text Messaging

Powerful SMS platform with global reach, delivery tracking, and intelligent automation for personalized messaging.

  • Global SMS delivery
  • Two-way messaging
  • Delivery tracking
  • Message automation

Email Marketing

Advanced email marketing with AI-powered personalization, automated campaigns, and comprehensive analytics.

  • Personalized campaigns
  • Automated sequences
  • A/B testing
  • Performance analytics

Voice & Phone

Intelligent voice communication with call routing, recording, transcription, and AI-powered call analytics.

  • Smart call routing
  • Call recording
  • Voice transcription
  • Call analytics

Video Conferencing

Seamless video communication with scheduling, recording, and integration with customer management systems.

  • HD video calls
  • Meeting scheduling
  • Session recording
  • Screen sharing

Social Media Integration

Unified social media management across platforms with automated responses and social listening capabilities.

  • Multi-platform management
  • Automated responses
  • Social listening
  • Engagement tracking

Live Chat & Messaging

Real-time chat support with AI chatbots, conversation routing, and seamless handoff to human agents.

  • AI chatbots
  • Live agent chat
  • Conversation routing
  • Chat analytics

Complete Communication Feature Set

All communication tools and features powered by Agentic AI for seamless customer engagement

Smart Simcard Integration

Our Smart Simcard Integration leverages Agentic AI to automatically manage and optimize SIM card connectivity across multiple carriers and regions. It intelligently switches between networks for optimal coverage, manages data usage, and ensures seamless communication regardless of location. The system automatically handles carrier negotiations, cost optimization, and network performance monitoring.

Cloud Credits and Numbers

Cloud Credits and Numbers powered by Agentic AI automatically manages your communication resources in the cloud. It intelligently allocates phone numbers, manages credit usage, optimizes costs across carriers, and ensures you always have the resources needed for seamless communication. The system automatically handles provisioning, billing optimization, and resource scaling.

SMS (Short Message Service)

Our Agentic AI CRM + ERP transforms SMS communication by automating and managing text-based interactions using intelligent workflows. With AI Tasks and Chat, SMS becomes a highly efficient tool for delivering real-time updates, promotions, and customer support, all while reducing human intervention and ensuring every message is optimized for maximum impact.

MMS (Multimedia Messaging Service)

With Agentic AI at its core, our MMS functionality enriches your messaging by seamlessly integrating multimedia elements—images, audio, and video—into your communications. This capability, managed by AI-driven Tasks and Chat, ensures that every message is engaging and visually dynamic while maintaining operational efficiency.

RCS (Rich Communication Services)

Our Agentic AI CRM + ERP integrates RCS to elevate your communication by enabling interactive group chats, seamless file sharing, and dynamic multimedia exchanges. Managed by intelligent AI Workflow and Chat, RCS transforms conversations into engaging experiences that are both automated and personalized.

Social Media Messaging (22+ Channels)

Our Social Media Messaging integration powered by Agentic AI connects you with customers across 22+ social platforms including Facebook, Instagram, Twitter, LinkedIn, WhatsApp, Telegram, and more. The system automatically manages conversations, maintains context across platforms, and provides unified analytics for comprehensive social engagement tracking.

Advanced Communication Features

Extended communication capabilities for comprehensive customer engagement

Email

Our Agentic AI CRM + ERP redefines email management with Unibox, consolidating all your email accounts into one intelligent workspace. By utilizing AI Tutor and Tasks, Unibox streamlines email processing, automates pipeline updates, and provides a unified view of communications, ensuring you never miss a critical message.

SMS-iT Connect©

SMS-iT Connect© leverages Agentic AI to create seamless integrations between your communication channels and business systems. It automatically synchronizes data, maintains conversation context across platforms, and ensures unified customer experiences. The system intelligently routes messages, manages API connections, and provides real-time synchronization across all connected services.

Voice

Experience advanced voice communications with our Agentic AI CRM + ERP, where AI Tasks and Chat streamline calls, voicemails, and voice broadcasts. The platform enables real-time call management, automated dialing, and detailed analytics, ensuring every voice interaction is handled efficiently while reducing the need for manual oversight.

Smart Inbox

Our Agentic AI CRM + ERP redefines messaging with the Smart Inbox, a centralized hub that uses AI Tasks and Workflow to aggregate and automate messages from over 22 channels. This unified system categorizes, responds, and prioritizes communications automatically, allowing your team to focus on high-impact interactions while the AI handles routine messaging with precision.

Fax

Our Fax integration powered by Agentic AI modernizes traditional fax communications by digitizing, automating, and intelligently routing fax messages. The system automatically converts faxes to digital formats, extracts key information, integrates with your CRM, and ensures secure transmission while maintaining compliance with industry regulations.

Communication Gateways & SMPP

Our Communication Gateways & SMPP integration leverages Agentic AI to manage high-volume messaging through direct carrier connections. It automatically optimizes routing, manages failover scenarios, ensures message delivery, and provides real-time monitoring. The system handles SMPP protocol management, carrier negotiations, and performance optimization automatically.

Voice Broadcast

Voice Broadcast powered by Agentic AI enables automated voice message delivery to large audiences with intelligent scheduling, personalization, and response tracking. The system automatically manages call lists, optimizes delivery timing, handles busy signals and voicemails, and provides comprehensive analytics on campaign performance and engagement rates.

Receptionist – IVR (Interactive Voice Response)

Our AI-powered Receptionist IVR system uses Agentic AI to provide intelligent call routing, natural language processing, and automated customer service. It understands caller intent, provides personalized responses, routes calls to appropriate departments, and handles complex inquiries while maintaining a human-like interaction experience.

Extensions

Extensions powered by Agentic AI automatically manages internal phone systems, call routing, and department connections. The system intelligently routes calls based on availability, expertise, and priority, manages voicemail systems, and provides unified communication across all departments while maintaining detailed call analytics and performance metrics.

Social with 22+ Channels

Our Social integration connects you with customers across 22+ social media platforms including Facebook, Instagram, Twitter, LinkedIn, WhatsApp, Telegram, TikTok, and more. Agentic AI automatically manages conversations, maintains context across platforms, provides unified analytics, and ensures consistent brand messaging across all social channels.

SMTP Integration

SMTP Integration powered by Agentic AI automatically manages email delivery, authentication, and performance optimization. The system handles SMTP server configurations, manages email queues, ensures deliverability, monitors reputation, and provides detailed analytics on email performance while maintaining compliance with anti-spam regulations.

Coming Soon

SMS-iT Blue© (iMessenger Integration)

SMS-iT Blue© represents our upcoming revolutionary integration with iMessenger, powered by Agentic AI to enable seamless messaging through Apple's iMessage platform. This feature will provide rich messaging capabilities, read receipts, typing indicators, and multimedia sharing while maintaining the security and reliability of the iMessage ecosystem. Coming soon to transform your iOS customer communications.

Intelligent Communication Workflow

AI-powered automation that ensures every customer interaction is optimized for engagement and conversion

1

Message Capture

Automatically capture and route messages from all channels

  • Omnichannel inbox
  • Smart routing
  • Priority classification
  • Context preservation
2

AI Analysis

Intelligent analysis of message content and customer intent

  • Intent recognition
  • Sentiment analysis
  • Language detection
  • Urgency assessment
3

Automated Response

AI-generated responses or intelligent routing to appropriate agents

  • Automated replies
  • Agent assignment
  • Response templates
  • Escalation rules
4

Personalization

Personalized communication based on customer history and preferences

  • Customer profiling
  • Preference tracking
  • Dynamic content
  • Behavioral triggers
5

Analytics & Optimization

Continuous monitoring and optimization of communication performance

  • Performance tracking
  • Response optimization
  • Channel effectiveness
  • ROI measurement
Success Story

RetailPlus Achieves 92% Response Rate with Unified Communications

"SMS-iT's Communication Hub transformed our customer engagement. We achieved a 92% response rate, reduced support costs by 60%, and improved customer satisfaction to 94.8% across all channels."

92%
Response Rate
60%
Cost Reduction
94.8%
Customer Satisfaction
Lisa Rodriguez
Lisa Rodriguez Head of Customer Experience, RetailPlus

Customer Engagement Growth

Before
After

Advanced Communication Features

Powerful tools to enhance every customer interaction

AI-Powered Automation

Intelligent automation that handles routine inquiries and routes complex issues to the right agents.

Real-time Analytics

Comprehensive analytics and reporting across all communication channels for data-driven decisions.

Security & Compliance

Enterprise-grade security with GDPR compliance and end-to-end encryption for all communications.

API Integration

Seamless integration with existing CRM, helpdesk, and business systems through robust APIs.

Communication Hub Benefits

Transform customer relationships with unified, intelligent communication

Enhanced Customer Experience

Provide seamless, personalized experiences across all communication channels with consistent messaging.

Faster Response Times

Achieve sub-3-second response times with AI automation and intelligent message routing.

Reduced Support Costs

Lower support costs by up to 60% through automation and efficient resource allocation.

Improved Engagement

Increase customer engagement rates by 92% with personalized, timely communications.

Ready to Unify Your Communications?

Join thousands of businesses using SMS-iT's Communication Hub to deliver exceptional customer experiences across every channel.

Omnichannel
AI Powered
24/7 Support