🎧 24/7 Expert Support

Round-the-Clock Support from AI Specialists and Technical Experts

Get immediate assistance from our team of AI specialists, technical experts, and dedicated success managers. Available 24/7 across all time zones with multiple support channels.

24/7
Availability
< 2min
Response Time
98%
Satisfaction Rate

Support Center

Experts Online
👥
47
Experts Available
1.3min
Avg Response
98.7%
Resolution Rate

Comprehensive Support Services

Multiple support channels and expert assistance to ensure your success

24/7 Availability

Round-the-clock support across all time zones with no downtime or waiting periods.

  • Global time zone coverage
  • No maintenance windows
  • Holiday support included
  • Emergency escalation

AI Specialists

Dedicated AI experts who understand the intricacies of agentic AI and machine learning systems.

  • AI implementation guidance
  • Model optimization support
  • Performance tuning
  • Best practices consulting

Multi-Channel Support

Choose your preferred communication method from multiple support channels.

  • Live chat support
  • Phone support
  • Email ticketing
  • Video consultations

Dedicated Success Manager

Personal success manager assigned to ensure you achieve your business objectives.

  • Personalized onboarding
  • Regular check-ins
  • Goal tracking
  • Strategic guidance

Training & Education

Comprehensive training programs to help your team master the platform.

  • Live training sessions
  • Video tutorials
  • Documentation library
  • Certification programs

Technical Implementation

Expert assistance with setup, configuration, and integration of your systems.

  • System setup assistance
  • Integration support
  • Configuration optimization
  • Migration assistance

Support Tiers

Choose the level of support that matches your business needs

Standard Support

Essential support for all customers with comprehensive assistance.

  • 24/7 chat and email
  • Knowledge base access
  • Community forums
  • Standard response times

Premium Support

Enhanced support with priority handling and phone access.

  • Priority response times
  • Phone support included
  • Video consultations
  • Advanced troubleshooting

Enterprise Support

White-glove support with dedicated resources and custom SLAs.

  • Dedicated success manager
  • Custom SLA agreements
  • On-site support available
  • Strategic consulting
Customer Success

TechCorp Achieves 300% Faster Implementation

"SMS-iT's expert support team made our implementation seamless. Their AI specialists guided us through every step, and we were up and running 300% faster than expected. The 24/7 support gives us confidence to scale globally."

300%
Faster Implementation
< 1hr
Issue Resolution
100%
Satisfaction Score
Michael Chen
Michael Chen CTO, TechCorp Solutions

Support Response Times

Chat
Email
Phone
Video

Self-Service Resources

Comprehensive resources to help you find answers quickly

Knowledge Base

Extensive documentation, guides, and tutorials covering all platform features and use cases.

Video Library

Step-by-step video tutorials and webinars to help you master the platform quickly.

Community Forum

Connect with other users, share best practices, and get answers from the community.

API Documentation

Complete API reference with code examples and integration guides for developers.

Need Expert Support?

Our team of AI specialists and technical experts is ready to help you succeed with SMS-iT's platform.

24/7 Available
AI Specialists
98% Satisfaction