Deliver exceptional customer support with intelligent live chat and AI-powered assistance. Chat-iT© provides real-time messaging, smart routing, automated responses, and comprehensive analytics to enhance customer satisfaction and streamline support operations.
Advanced live chat features that enhance customer experience and support efficiency
Intelligent chatbots that handle common queries, provide instant responses, and escalate complex issues to human agents.
Instant messaging with typing indicators, read receipts, and multimedia support for comprehensive communication.
Intelligent chat routing based on agent skills, availability, and customer needs for optimal support matching.
Complete conversation history with searchable transcripts and customer interaction tracking across sessions.
Internal team chat, agent-to-agent messaging, and collaborative problem-solving tools for complex issues.
Seamless chat experience across website, mobile apps, and social media platforms with unified management.
Everything you need to deliver exceptional customer support and enhance satisfaction
Intelligent response suggestions and auto-complete features to help agents respond faster and more accurately.
Seamless integration with knowledge base for instant access to articles, FAQs, and support documentation.
Comprehensive analytics dashboard with response times, satisfaction scores, and performance metrics.
Automatic language detection and translation capabilities for global customer support operations.
Remote screen sharing and co-browsing capabilities for visual support and troubleshooting assistance.
Deep integration with CRM systems for complete customer context and seamless workflow management.
Measurable benefits that improve response times, increase satisfaction, and reduce costs
Reduce response times by 1000% with AI-powered automation and intelligent routing systems.
Increase customer satisfaction by 400% with personalized support and instant problem resolution.
Reduce support costs by 60% through automation and improved agent efficiency.
Provide round-the-clock support with AI chatbots that never sleep and always respond instantly.
Chat-iT© adapts to various support needs and business requirements
Product support, order assistance, and shopping guidance with integrated purchase capabilities.
Technical support, onboarding assistance, and feature guidance for software products.
Patient support, appointment scheduling, and HIPAA-compliant communication channels.
Student support, enrollment assistance, and academic guidance with integrated learning tools.
Transform customer interactions with intelligent live chat that delivers instant, personalized support experiences.