Frequently Asked Questions
Platform & Usage
What is SMS-iT?
Additionally, SMS-iT offers unique features like simcard integration with warming technology, specialized pipeline automation, and an ecosystem of 30 SMS gateways. The platform's strength lies in its ability to revolutionize customer engagement through cutting-edge technology and automation. With SMS-iT, businesses can scale faster, save costs, and stay ahead in an ever-evolving market.
What is SMS-iT CRM?
Additionally, SMS-iT CRM stands out with features like SIM card integration, advanced AI capabilities for messaging and marketing, an ecosystem of 30 SMS gateways, and blockchain and IoT capabilities. This platform is tailored to help businesses scale faster and save costs on their monthly software expenses.
SMS-iT is semi-sentient because it can understand and interpret text inputs, make contextually relevant suggestions or responses, and learn from user interactions to improve future interactions.
SMS-iT is like having an all-in-one supercharged CRM. It uses AI to handle everything from marketing and sales to messaging and calling, across multiple channels. It’s as if you combined the best features of Salesforce, GHL, Hubspot, Monday.com, Hootsuite, Calendly, and Flowtrack into a single, powerhouse platform. And this is just the beginning – once we unleash our full range of features, you’ll witness a CRM that’s truly in a league of its own.
What is SMS-iT's Business Model?
Target Market: SMS-iT primarily targets SMBs across various industries who are seeking to streamline their sales and marketing processes and achieve sustainable growth.
Comprehensive Suite of Tools: SMS-iT offers an extensive suite of over 50 sales and marketing tools, including lead acquisition, client nurturing, sales management, and client retention features. This all-in-one platform caters to the diverse needs of SMBs, eliminating the need for multiple fragmented solutions.
Artificial Intelligence Integration: SMS-iT leverages built-in artificial intelligence to automate and optimize various aspects of sales and marketing. From personalized messaging to predictive analytics, AI enhances efficiency and effectiveness across the CRM platform.
Multi-Channel Communication: The CRM provides seamless integration with various communication channels, including unlimited calling and texting, smart inbox with messaging channels, and social media planner. This enables SMBs to engage with their leads and clients through their preferred channels, enhancing customer experience.
Advanced Features: SMS-iT stands out with advanced features such as SIM card integration, blockchain, and IoT capabilities. These features enable businesses to leverage emerging technologies for enhanced communication, security, and automation.
Scalability and Cost Efficiency: SMS-iT is designed for infinite growth, allowing businesses to scale their operations without worrying about outgrowing their CRM system. Moreover, by consolidating multiple tools into a single platform and offering competitive pricing plans, SMS-iT helps SMBs save costs on their monthly software expenses.
Ecosystem Integration: The CRM seamlessly integrates with a network of 30 SMS gateways, ensuring reliable and efficient communication with leads and clients. This ecosystem approach enhances connectivity and accessibility for SMBs, regardless of their geographic location or communication preferences.
Unique Value Proposition: SMS-iT combines the best features of leading CRM platforms like Salesforce, GHL, and Flowtrack, offering SMBs a comprehensive and supercharged solution for their sales and marketing needs. With continuous innovation and the promise of unleashing additional features, SMS-iT aims to establish itself as the premier CRM platform for SMBs.
Customer Support and Training: SMS-iT provides robust customer support and training resources to ensure that SMBs can maximize the value of the CRM platform. From onboarding assistance to ongoing technical support, SMS-iT is committed to helping its customers succeed in their sales and marketing endeavors.
Overall, SMS-iT's business model revolves around empowering SMBs with a state-of-the-art CRM solution that combines advanced technology, comprehensive features, scalability, and cost efficiency. By catering to the unique needs of SMBs and delivering exceptional value, SMS-iT aims to drive growth and success for its customers while establishing itself as a leader in the CRM market.
What are the available Smart Tools© in SMS-iT CRM?
1. Drip-iT© (Simple Drip Campaign Tool): These are automated responses that can be triggered based on specific keywords, actions, or time triggers. They help provide instant replies to messages, ensuring quick customer engagement.
2. Respond-iT© (Response Automation Tool): This is an automated chatbot that interacts with users based on predefined rules and algorithms. It can handle various tasks and inquiries without human intervention.
3. Wish-iT© (Special Day Wishes tool): This feature allows businesses to automatically send personalized anniversary wishes to their customers via SMS, MMS, RCS or Email. It’s a thoughtful way to engage and build rapport with customers.
4. Blog-iT© (Special Day Wishes tool): This tool allows for the creation and management of blog content, which can be integrated with your website or blog for marketing purposes.
5. Prize-iT© (Contests): This feature enables you to run competitions or giveaways, engaging your audience and potentially increasing brand awareness or customer loyalty.
6. Agree-iT© (Efficient Agreement Handling): Utilize Artificial Intelligence and blockchain technology to facilitate seamless creation, distribution, management and review of agreements, ensuring optimal deal processes and compliance.
7. Fundraise-iT© (Fundraising Tool): This tool facilitates collecting donations or funds through a digital kiosk or platform, making it convenient for supporters to contribute to a cause.
8. SMS-iT GPT© (Create AI-Powered Website Chatbots): GPT is a cutting-edge solution for developing AI-powered website chatbots. Leveraging advanced natural language processing technology, GPT enables businesses to create chatbots that engage with website visitors in a human-like manner, providing instant assistance and enhancing user experience. With GPT, organizations can automate customer support, streamline interactions, and deliver personalized responses, ultimately improving overall satisfaction and efficiency.
9. Kiosk-iT© (Kiosk Builder for Reward-iT): This tool allows you to design and create interactive kiosk interfaces for Reward-iT, which can be used for various purposes like information dissemination, surveys, or collecting feedback.
10. Reward-iT© (Kiosk Builder for Reward-iT): This tool enables businesses to implement and manage loyalty programs, where customers are rewarded for their repeat business or other specified actions.
11. Coupon-iT© (Mobile Coupon Creation Tool): This allows you to generate mobile coupons effortlessly for businesses to distribute to customers, enhancing customer retention and acquisition strategies.
12. Design-iT© (Mobile Page Building Solution): This tool helps you design and create mobile-friendly web pages. These pages can be optimized for various purposes, such as product promotions, event information, or lead generation.
13. Check-iT© (Non-GSM Character Checker): This is a tool that helps verify and manage characters that may not be compatible with GSM networks, ensuring that messages are delivered accurately.
14. Poll-iT© (Survey and Poll Creation Platform): This feature enables you to create and distribute polls or surveys to your audience, gathering valuable feedback or data for driving participation and market research.
15. Win-iT© (Contest and Sweepstakes Management): Empower businesses to organize and oversee contests, sweepstakes, or giveaways while facilitating live or electronic drawings to enhance customer engagement and loyalty.
16. SMS-iT Video Ads© (Create Interactive Videos): Video Ads is a dynamic platform tailored for creating interactive videos that captivate and engage audiences. With Video Ads, you can craft compelling video content enriched with interactive elements, fostering deeper viewer engagement and interaction. Whether it's clickable links, quizzes, or immersive experiences, Video Ads empower creators to elevate their video campaigns to new heights of interactivity and effectiveness.
17. Plan-iT© (Social Media Planning Tool): Simplify social media planning and scheduling to streamline content management and maximize engagement across platforms. This tool helps schedule and manage social media posts and campaigns, ensuring consistent and strategic communication across various platforms.
18. Notify-iT© (Missed Call Messaging Solution): Deliver instant notifications and engage with customers seamlessly through missed call alerts.
19. Joinify-iT© (Web Signup Widget): Implement an intuitive web signup widget to effortlessly capture leads and expand your subscriber base, optimizing online engagement and conversion.
20. QR-iT© (QR Code Builder): Easily generate QR codes for various applications, simplifying information sharing and engagement for businesses and individuals.
21. Remind-iT© (Recurring reminders for customer retention): Schedule and receive notifications or alerts at specified intervals or on specific dates and times. This feature is designed to help you manage repetitive tasks, appointments, or events efficiently to increase customer retention and loyalty..
22. Link-iT© (Custom Short Link Generator): Quickly create custom short links, including custom domains, for streamlined sharing and tracking of online content.
23. Build-iT© (Web Assets Creation Platform): Empower users to effortlessly create stunning websites, funnels, surveys and memberships with intuitive tools and customizable templates, maximizing online presence and engagement.
I. Funnel: The funnel represents the stages a customer goes through before making a purchase or taking a desired action. It typically includes stages like awareness, consideration, and conversion. This tool helps design and track customer journeys through various stages.
II. Website: This tool involves the creation and management of websites within the CRM system. It allows businesses to have an online presence where they can provide information, showcase products or services, and engage with their audience.
III. Blogs: This tool allows for the creation and management of blog content. Blogs are a way to share informative and engaging content with your audience, which can help drive traffic to your website and establish your brand as an authority in your industry.
IV. Membership: This tool allow you to create and manage membership programs or areas within your website. This can be used for exclusive content, special offers, or community engagement with your loyal customers.
V. Forms: Forms are interactive elements on a website where visitors can input information. This tool allows you to create and customize forms for various purposes such as lead generation, contact forms, surveys, and more.
VI. Surveys: This tool enables you to create and distribute surveys to your audience. Surveys are useful for gathering feedback, conducting market research, and understanding customer preferences.
VII. Chat Widget: The chat widget is a small interface element on a website that allows visitors to engage in real-time chat with a representative. It provides an instant way for visitors to get answers to their questions or receive assistance. It is powered by AI, and you can train the AI using Text, Website URL, Chat Logs, User Feedback and Industry-Specific Knowledge.
VIII. URL Redirects: This tool allows you to manage the redirection of URLs. It means that when a user tries to access a specific URL, you can configure it to redirect them to another page or website. This can be used for various purposes like rebranding, tracking campaigns, or ensuring a smooth user experience.
What is the Unique Selling Proposition (USP) of SMS-iT CRM?
SMS-iT CRM is a revolutionary customer relationship management platform that seamlessly integrates cutting-edge technologies such as AI, blockchain, virtual reality, and IoT to empower businesses with unparalleled efficiency, security, and customer engagement capabilities. With its groundbreaking AI Persona feature, SMS-iT CRM enables the effortless deployment of AI-driven task execution based on simple text scripts, eliminating the need for extensive training and significantly reducing implementation barriers.
The platform's Smart Inbox offers a unified omnichannel messaging system, integrating over 22 social media messaging platforms, SMS, email, and more, while providing advanced automation, AI-driven message categorization, and scripted AI Personas for enhanced user interaction. The Link Tracking feature monitors and analyzes shared link performance, empowering businesses to gauge content effectiveness and automatically assign tags, groups, subgroups, pipelines, and stages to contacts upon link click.
Moreover, SMS-iT CRM incorporates blockchain technology to enhance efficiency, security, and transparency, offering Business Blockchains for streamlined tax filing processes, Credit Tokens for seamless customer purchases, and decentralized ledgers for data security and integrity. The platform's integration with virtual reality enables immersive customer experiences, virtual showrooms, events, and tours, fostering deeper engagement and delivering unique experiences.
Through its IoT integration, SMS-iT CRM facilitates omnichannel messaging between machines and humans, enabling real-time data collection from connected devices for invaluable customer insights and personalized services. The Geo Targeting feature delivers location-specific promotions and notifications, enhancing targeted marketing efforts and customer engagement.
SMS-iT Connect introduces Smart Video conferencing with AI-powered features such as group chat preservation, AI-managed chats, and Deep Fake AI for human-like presenters and sales representatives. The Staff AI feature offers virtual assistance, enabling users to manage and control the entire platform with AI-powered automation, while Smart Simcard Integration ensures global reach and connectivity through native messaging apps.
Lastly, SMS-iT CRM offers an extensive suite of over 30 Smart Tools, including analytics, compliance, AI-powered options, and various customer acquisition and retention tools, designed to elevate user experience and drive business growth.
In summary, SMS-iT CRM stands out as a comprehensive, AI-driven, and technologically advanced platform that empowers businesses to revolutionize their customer relationship management, offering unparalleled efficiency, security, engagement, and growth opportunities.
Is your platform accessible in my country?
How many SMS Gateways are available on your platform?
1. SMS-iT (Your Simcard)
2. Pilvo
3. SignalWire
4. Vonage (Formerly Nexmo)
5. Bandwidth
6. Telnyx
7. Ytel
8. Twilio
We would be adding 20 new SMS Gateways to SMS-iT CRM, to bring our total to 28 SMS Gateways:
1. Kaleyra: Global coverage, serving multiple countries worldwide.
2. Sinch: Global coverage, serving multiple countries worldwide.
3. MessageBird: Global coverage, serving multiple countries worldwide.
4. Telerivet: Focuses on serving emerging markets in Africa, Asia, and Latin America.
5. Infobip: Global coverage, serving multiple countries worldwide.
6. Clickatell: Global coverage, serving multiple countries worldwide.
7. 46elks: Primarily serves European countries.
8. Routee: Global coverage, serving multiple countries worldwide.
9. OpenMarket: Global coverage, serving multiple countries worldwide.
10. CM.com: Global coverage, serving multiple countries worldwide.
11. TextMagic: Global coverage, serving multiple countries worldwide.
12. Tyntec: Global coverage, serving multiple countries worldwide.
13. Avochato: Primarily serves the United States.
14. EngageSpark: Global coverage, serving multiple countries worldwide.
15. Mitto: Global coverage, serving multiple countries worldwide.
16. RoutoMessaging: Primarily serves European countries.
17. MessageMedia: Primarily serves Australia and New Zealand.
18. SMSGlobal: Global coverage, serving multiple countries worldwide.
19. SMSAPI: Primarily serves European countries.
20. Twizo: Global coverage, serving multiple countries worldwide.
How Do I Set-up The SMS-iT CRM Simcard Gateway App?
NOTE: Please make sure to add your country code to your phone number at the profile section of the SMS-iT platform, especially if you are using the same number as your Simcard number in the app, or it will not work.
Step 1: Login to your SMS-iT CRM account, click on SMS Gateways & SMPP, and click Simcard. Then scan the first QR code. Allow all necessary permissions.
Step 2: Scan the second QR code and allow the required permissions.
Step 3: Check if your phone number appears at the dashboard or in the "Active Number" section. To check in the "Active Number" section, click on the profile in the top left corner dropdown menu. Under your profile, you'll find the "Active Numbers" on the left-hand side.
If your number does not appear at either the dashboard or active number section, logout from your Android APP, and log back in manually with your user name and password, then check the platform dashboard or Active Number section again for your number.
If your number still does not show, then click on Add Number at the Active Number section, and add your number manually, while choosing Simcard as your option.
Step 4: Start the service on the SMS-iT app, by clicking on the blue button at the bottom right section on your phone.
Step 5: Run a test within the SMS-iT app to ensure everything is working fine.
Troubleshooting APK Update Issues:
If your SMS stops sending after an APK update, follow these steps:
Step 1: Delete the SMS-iT app from your phone.
Step 2: Go to your profile, then the "Active Number" section. Click on the trash can icon to delete your SIM card.
Step 3: Click on "SMS Gateway" and select "SMPP Connection."
Step 4: Download the Simcard Gateway APP again, by Scaning the first QR code and allow all permissions.
Step 5: Next, login to the Simcard Gateway APP, by Scaning the second QR code or manually loggin in with your credentials. Then allow all necessary permissions.
Step 6: Start the service on the app.
Step 7: Run tests to check if the issue is resolved.
NOTE: If you dont add your country code to your phone number, and use the same phone number as your simcard number, it will not work.
Further Assistance:
If you're still experiencing issues, please don't hesitate to reach out to us at [email protected]. We're here to help!
Do I need to have an active account with Twilio, Bandwidth, Telnyx, Ytel, Plivo, Signal Wire, or Vonage to use your CRM?
If you prefer to use your own SMS Gateways, you'll need an active subscription with one of our specified gateway providers. Furthermore, you must complete your A2P registration directly with the chosen gateway provider. Whether utilizing our Free US number or purchasing additional numbers from us without employing your own SMS Gateway, you're required to complete A2P 10DLC registration for local numbers and A2P registration for Toll-Free numbers.
It's worth noting that during any free trial period offered by the SMS gateway providers, testing or utilizing the connection within our CRM won't be feasible.
Can I use my iPhone and connect my Sim Card with your CRM?
Is it possible to use an e-sim with your platform?
Currently, our platform necessitates the use of a physical SIM card installed in an Android phone. The phone should either be on a monthly plan or have pre-paid credit. However, we do have plans to integrate e-SIM functionality into our platform.
Does my phone need to remain powered on for the SIM card integration with your CRM platform to work properly?
Certainly. For optimal operation of the SIM card integration with our CRM platform, your phone must be powered on. Additionally, a robust signal and stable connection are crucial for seamless integration. It's worth mentioning that the phone can be positioned anywhere, provided it meets the signal and connectivity criteria.
Can your CRM facilitate the sending of both individual and bulk SMS, email, fax, voice broadcast, and ringless voicemails?
My Sim Card won’t send out messages, I think it’s blocked. How do I fix this?
- A) Sim Card Clogs: When you increase our default sending speed (10-60 seconds) to send messages faster, you'll encounter sim card clogs 100% of the time. This occurs when messages are sent but delivered later because multiple messages are queued in the carrier's network awaiting transmission. This also negatively impacts your sim card's reputation.
- B) Personalization: If you neglect to utilize our personalization or spintax (spinner) for your messages and your carrier detects spam, your sim card may be flagged. In such cases, you MUST WAIT a minimum of 3 days before resuming message sending, as most carriers will block your messages.
- C) If you're sending messages containing links that have been blacklisted by carriers, you can resolve this issue by using a URL shortener.
How does your STR or credit system work?
What's the rationale behind using both our own SIM credits and your platform's credits? Is this akin to double-metering, and what implications does it have for our usage?
Utilizing both our platform's credits and your own SIM credits is necessitated by the infrastructure costs linked with processing messages and calls within our platform. Although it may appear to be double-metering, it's crucial to recognize that our platform incurs expenses for furnishing the essential processing infrastructure. By leveraging both types of credits, we ensure smooth communication while addressing the expenses associated with maintaining and managing the platform effectively.
In addition to using credits or STR to send messages from the platform, your simcard credits or SMS Gateway or SMPP credits are utilized to relay and deliver the messages to your recipients. Your SMS gateways handle the reception of messages or calls from your recipients, whereas STR or credits within SMS-iT are employed to deliver them into the SMS-iT platform.
Is it necessary for me to possess my own API key for integration with ChatGPT, Genesis, Clause, or Llama?
Certainly. You'll be required to obtain your own API key for integrating ChatGPT, Genesis, Clause, or Llama. You'll connect this API key to our system and directly handle payment to your chosen AI provider for any associated usage costs.
Can I have an unlimited number of SIM card and gateway slots in the SMS-iT CRM?
Buy Additional Number Slots
Compliance & Legal
Do you adhere to TCPA compliance and legal standards?
Absolutely. We uphold complete adherence to TCPA regulations and legal standards. Furthermore, we are registered with the campaign registry to ensure compliance.
Can your CRM be used for cold SMS marketing purposes?
Using our CRM for cold SMS marketing is prohibited, especially in the USA where it is illegal and can incur substantial fines, up to $1,500 USD per illegal cold SMS sent. For countries outside the USA, we strongly recommend verifying and adhering to local laws governing SMS activities to ensure compliance. It's crucial to send SMS marketing messages only to customers who have given consent and opted-in to receive them.
Is there a risk that the phone carrier will detect and suspend my number?
Is it necessary for me to register A2P with your platform?
To utilize A2P (Application-to-Person) messaging, registration with your selected gateway provider (such as Telnyx, Ytel, Plivo, Signal Wire, Bandwidth, Vonage, or Twilio) is required. This registration procedure is conducted directly on the provider's website. It's worth noting that Signal Wire often approves A2P registrations swiftly, usually within 2 to 3 business days. If you're using your SIM card, it comes pre-registered with 10DLC, eliminating the necessity for a separate A2P registration process.
Features & Functionality
How many Sim Card Slots and Gateways are included?
You can have an unlimited number of SIM card and gateway slots in your CRM. Each additional slot incurs a charge of $10 USD per month, and this includes 2 slots. For example, you can opt for 2 SIM card slots, 2 SMS gateway slots, or a combination of 1 SIM card slot and 1 SMS gateway slot. You can select your desired quantity and make the purchase through this link: Buy Additional Number Slots
Does your CRM include a power dialer feature?
Certainly! In our CRM, we provide a power dialer feature. The Smart Dialer comes included in the Appsumo deal, while the power and multi-line dialer, enhanced with AI capabilities, are available within our monthly Business plan.
Does your dialer support voice call recording capabilities?
Yes, our dialer enables the recording of voice calls. In our Business plan, the AI feature is available to transcribe these recorded calls. However, in the Appsumo deal, only standard call recording functionality is included, without the AI transcription feature.
Does your platform support an SMPP connection?
Indeed, we're currently in the development phase for an SMPP connection. Once finalized, you'll be able to integrate your SMPP provider with our platform, facilitating the effortless transmission of millions of SMS messages per day.
Which social media channels are currently compatible with my Smart Inbox?
With SMS-iT CRM, you can connect with: Chat Widget, iMessage, Google Voice, Facebook, Instagram, LinkedIn, Snapchat, Skype, Reddit, TikTok, Twitter, WhatsApp, Google My Business, WeChat, Slack, Discord, Twitch, Pinterest, Viber, YouTube, Weibo, Gmail, Email (SMTP), API, Telegram, and Line
Is it feasible to conduct cold email outreach using your system?
Absolutely, you can utilize our system for cold email outreach. However, we advise taking several precautions. Firstly, contemplate employing a service like instantly.ai to warm up your email account before initiating email blasts. Moreover, it's essential to acquaint yourself with the best practices for cold email marketing. If you plan to conduct cold email campaigns from within our platform, we suggest using a burner domain instead of your primary domain to safeguard your main domain's reputation.
Can I integrate my SMTP with the SMS-iT platform?
Certainly, you can link your SMTP through your email provider to the SMS-iT platform.
Account & Subscription
Does your platform offer a free trial?
Certainly, we provide a 14-day free trial. To access it, simply register, select your preferred plan, and you're all set.
Do you have an Affiliate Marketing Program?
Absolutely, we offer an Affiliate Marketing Program. With each referral, you'll receive commissions every month indefinitely, deposited directly into your bank account. Commission rates start at 30%.
As an early supporter ("OG Sumoling") of our initial SMS-iT Cloud & Decentralized platform launch in 2022, what benefits do I receive with the lifetime deal (LTD) I have?
Can I White or Grey Label your platform?
Yes, you have the option to utilize our grey labeling feature. Our grey labeling feature offers full white labeling customization, with the only distinction being that you can incorporate both your own logo and ours.
Support & Resources
Do you offer a training guide for platform configuration and usage?
Yes. We offer an extensive training and tutorial section accessible at Training Section. It's designed to be user-friendly, even for your grandma to navigate and utilize the SMS-iT CRM.
Do you have a Facebook Group & YouTube Channel?
Do you have any API documentation?
Certainly. You can access our API documentation at API Documentation
Can I buy a number through SMS-iT?
Certainly, you can procure a number through SMS-iT. It can be utilized for your omnichannel messaging needs, excluding social media. Additionally, you can leverage it for calls and voice marketing purposes.
When can we anticipate all your native integrations with third-party applications to be fully operational?
We aim to initiate the development and integration of the top 1,000 third-party applications by the end of 2024. It will likely take at least a year, if not more, to fully integrate all of them. Some of our initial 10 integrations include: Google Workspace, Outlook, Instantly, and Active Campaign. Don't forget to vote on our roadmap to prioritize which integrations you'd like to see built first: SMS-it Roadmap
Is it necessary for me to buy an external SIM card?
Certainly, it's crucial to obtain a SIM card from a local mobile carrier in your country. If you're located in the USA, Metro PCS is a recommended option to explore.
Is it necessary for me to initiate a warming process for my SIM card?
Indeed, we suggest warming up your SIM card for optimal performance. Begin by sending 50 SMS on the first day, then gradually increase the volume each day: 100 on the second day, 150 on the third, 200 on the fourth, and 250 on the fifth day. Keep progressing until you reach a daily sending volume of 500 to 1,000 per day per SIM card for optimal results.
Would it be advisable to transfer the cost of the SIM card to my client?
You can choose to transfer the cost of the SIM card to your client, but the suitability of this decision depends on your individual business model and monthly fee structure. Typically, we suggest having the client assume responsibility for covering the cost of their monthly plan.
Can I transfer my existing number from another provider to a SIM card or a gateway provider within your system?
Certainly. To transfer your existing number to your chosen SIM card or gateway provider within our system, you'll need to contact your current carrier or gateway provider. Ask them to commence the number porting process and transfer the number to one of the supported gateways in our platform or your SIM card carrier provider.
Which features or components are not included in my Appsumo deal?
The Appsumo deal offers access to our Starter plan for those who purchased it in 2022, and the Basic plan for those who purchased it in 2023, along with certain additional features. However, it does not include access to smart tools, advanced workflow automations, full AI capabilities (except for Tier 4 features like the smart inbox and an AI chatbot you can train), power and multi-line dialer, agency sub-accounts, unlimited credits, or any features included in our monthly subscription plans. In essence, the 2023 Appsumo Tier 4 deal provides the Basic plan with AI in the Smart Inbox.
Is the SMS-iT CRM Sim Card gateway APK for side download compatible with all Android devices?
Indeed, we've recognized the necessity for multiple APKs to guarantee compatibility across different Android software versions, ensuring functionality across all Android devices. Our dedicated Android developer is presently addressing this, and we expect completion within 2 to 4 weeks. This enhancement will alleviate concerns regarding the Android version, rendering the app accessible on both older and newer Android devices.
GHL Use Case
Do you have a PDF guide for setting up GHL connection?
Can I connect multiple SIM cards to a single GHL sub-account?
No, you can link only one SIM card per GHL sub-account. If you need multiple SIM cards for sending SMS messages across different sub-accounts, you would have to purchase additional SIM card slots in SMS-iT. Each slot would then connect to a specific sub-account in GHL. Initially, your SMS-iT account includes one SIM card and one gateway slot. For additional SIM cards or gateways, there's a $5/month fee for each extra slot or number you wish to connect.
Is it possible to monitor delivered, undelivered, received, and outbound SMS and MMS messages within GHL?
Certainly, GHL offers visibility into SMS and MMS messaging activities, categorizing them as 'undelivered, delivered, sent, or received.' Furthermore, within SMS-iT, you'll find a dedicated section in the reports and analytics area that displays undelivered, delivered, sent, or received messages, enabling you to conveniently monitor and address any delivery issues.
Can I use this for any work flows and automations in GHL?
Yes you can.
Will responses be received within GHL if someone replies?
Indeed, once someone replies, you'll receive and can respond to these messages within GHL. However, it's important to note that making calls with your SIM card is not a feature available within GHL. We recommend having one sub-account for SMS and another sub-account for calls.
If I link my SIM card, will my native SMS actions in GHL be routed through the SMS-iT platform?
Certainly. Upon integrating your SIM card, you'll designate SMS-iT as the custom provider in the advanced settings within the phone number section of GHL. This ensures that SMS-iT becomes the default SMS provider for the associated sub-account, guaranteeing that all your native SMS actions in GHL are processed using your SIM card.
IIf I send messages from GHL using my SIM card, will these messages be visible in the conversations tab?
Certainly. All messages sent and received through GHL using your SIM card will appear in the conversation tab of the corresponding contact, facilitating efficient tracking of your interactions.
Can I utilize my SIM card to make calls within GHL?
Unfortunately, the GHL voice API is not publicly accessible, so it's not possible to utilize your SIM card for making calls within GHL.
How should I manage incoming calls to the SIM card when it's connected to Go HighLevel?
In GHL, you can integrate SMS-iT as the SMS provider while continuing to utilize GHL's lead connector as your voice provider. This setup ensures there's no conflict, allowing you to seamlessly use SMS-iT for text communications and GHL's lead connector for voice communications.
Am I able to utilize your SIM card connection with GHL?
Certainly. You can send and receive messages within GHL using our SIM card connection, but making calls is not supported.